The operations manager is the key link between sales and the facility and the facility and the customers. He is responsible for maintaining the plant production schedule and ensuring the plant is loaded correctly each week. This role is the primary contact point for sales people and customers when there is an issue that needs to be addressed. The key to success is balancing the customer requirements with the efficient scheduling of the production process.
Responsible for overseeing the inventory management process, defining departmental strategies for appropriate inventory levels, eliminating obsolete and off-spec material, and reduce aging material
Ability to drive metrics such as OTIF, Inventory turns, Obsolescence, Lead Times, and recommended order points.
Develop methods and procedures for scheduling of raw materials from suppliers to support manufacturing in achieving customer demand and minimizing cost impacts
Develop and maintain transportation system on domestic and international freight that ensures business needs are met
Manage customer service activities including order entry, customer satisfaction, interface with sales, production, labs, regulatory, and quality ensuring that customer service creates competitive advantage in marketplace including resolving critical customer complaints
Create, manage and achieve the overall logistics and customer service department budgets
Develop and lead Sales and Operations Planning (S&OP) process
Ensure the Griffin site is in compliance with laws and regulations regarding transportation, including hazardous materials. Resolve any legal issues pertaining to transportation/distribution
Ensure Logistics Department complies with SQF requirements
Maintain receiving, warehousing and distribution operations by initiating, coordinating and enforcing program operational and personnel policies and procedures.
Safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols.
Motivate, organize and encourage teamwork within the workforce to ensure set productivity targets are met.
Ensure a production schedule is developed daily.
Maintains an accurate backlog (correct shipment weeks) of orders and liaises sales to ensure there is an adequate understanding of future demand.
Oversee production planning and management activities within the organization.
Develop production plan, budget and timelines per production specifications.
Determine production requirements based on plant capacity and production specifications.
Plan work flow and schedules for production departments.
Monitor production status and ensure timely delivery.
Identify delays and accordingly adjust schedules to meet deadlines.
Assist in production risk assessment and mitigation activities.
Notify customers on any delays and outages.
Evaluate current production processes and recommend improvements.
Assist in new product development and enhancements.
Conduct daily meetings to keep track of production schedules.
Ensure that finished products meet quality standards and customer specifications.
Determine equipment, materials and manpower required to complete production.
Resolve production issues and escalate unresolved issues to management promptly.
Maintain a library of customer agreements and standards.
Participate in personnel development at all levels through talent acquisition, performance management, providing opportunity for high performers, education, communication, expectation setting, and self actualization
Perform related duties as assigned or as the situation dictates
Conduct weekly machine loading (crewing) meeting ensuring production requirements are met efficiently.
Work with quality manager and department managers to put in place procedures and processes that address customer quality issues.
Ensure the status of each SKU is maintained (inventory level, anticipated weekly demand) and that the production schedule is aligned with the status of each SKU.
Manage customer service representatives so that customer requirements are efficiently met.
Attend rolling three months sales forecasting meeting monthly.
Load plant at the proper productivity level (determines the machines that will be crewed in a week).
Determines if quality level is adequate for shipment when there is doubt.
STANDARDS OF PERFORMANCE
Raw material inventory level
Labor hours per M
Minimum of 5 years of relevant work experience
Four-year degree OR equivalent company job specific work experience
Competency & Competency Description
Lean Enterprise/Manufacturing- Can use value stream maps as one of the main tools to drive improvement on the company, with proven experience driving Kaizen events coming from PQPR studies.
Customer Focus - dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; establishes and maintains effective relationships with customers and gains their trust and respect
Have clear understanding of FG inventory and customer demand
Interpersonal Savvy - Relates well to people throughout the organization, builds appropriate rapport, and builds constructive and effective relationships
Drive for Results - constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Reviews plant productivity and modifies scheduling parameters
Confronting Direct Reports - Deals with problem direct reports firmly and in a timely manner; doesn't allow problems to fester; regularly reviews performance and holds timely discussions; deals effectively with troublemakers.
Directing Others - Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.
Weekly plant crewing meeting
Problem Solving - Uses logic and methods to solve difficult problems with effective solutions; looks beyond the obvious and does not stop at the first answers.
5 Why Forms and Techniques
Use a Barrier log
Maintain action plan(s)