• Operations Planning Mgr

    Location US-GA-Griffin
    Job ID
    Position Type
  • Overview

    Position Title:

    Operations Manager


    Supervisor/Manager’s Title:

    Facility Manager


    Titles of Direct Reports (for Supervisory Positions)

           Customer service representatives

           Planners

           Raw materials procurement


    Position Summary

    The operations manager is the key link between sales and the facility and the facility and the customers. He/She is responsible for maintaining the plant production schedule and ensuring the plant is loaded correctly each week. This role is the primary contact point for sales people and customers when there is an issue that needs to be addressed. The key to success is balancing the customer requirements with the efficient scheduling of the production process.


    Basic Responsibilities

           Manage raw and WIP inventory levels and ensure material is available when required for production.

           Manage finished goods inventory levels and ensure warehouse has finished goods to satisfy releases.

           Ensure a production schedule is developed daily on at least a rolling three days basis with 48 hours locked.

           Maintain a library of customer agreements and standards.

           Maintains an accurate backlog (correct shipment weeks) of orders and liaises sales to ensure there is an adequate understanding of future demand.

           Ensures that customer requirements for ship dates are met.

           Manages scheduling of the plant so that the three month rolling sales forecast is met.




    Specific Duties

            Conduct weekly machine loading (crewing) meeting ensuring production requirements are met efficiently.

            Work with quality manager and department managers to put in place procedures and processes that address customer quality issues.

            Ensure the status of each SKU is maintained (inventory level, anticipated weekly demand) and that the production schedule is aligned with the status of each SKU.

            Manage customer service representatives so that customer requirements are efficiently met.

            Attend rolling three months sales forecasting meeting monthly.




           Load plant at the proper productivity level (determines the machines that will be crewed in a week).

           Determines if quality level is adequate for shipment when there is doubt.




           On-time shipment

           Raw material inventory level

           Labor hours per M






           Minimum of 5 years of relevant work experience

           Four year degree OR equivalent company job specific work experience

           Experience planning production process

           Experience managing customer service




    Competency & Competency Description

    Best Practice

           Customer Focus - dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; establishes and maintains effective relationships with customers and gains their trust and respect

           Have clear understanding of FG inventory and customer demand

           Interpersonal Savvy - Relates well to people throughout the organization, builds appropriate rapport, and builds constructive and effective relationships

           Model leader

           HR policies

           Drive for Results - constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

           Reviews plant productivity and modifies scheduling parameters

           Confronting Direct Reports - Deals with problem direct reports firmly and in a timely manner; doesn't allow problems to fester; regularly reviews performance and holds timely discussions; deals effectively with troublemakers.

           Model Leader

           HR policies


           Directing Others - Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.

           Weekly plant crewing meeting


           Problem Solving - Uses logic and methods to solve difficult problems with effective solutions; looks beyond the obvious and does not stop at the first answers.

           5 Why Forms and Techniques

           Use a Barrier log

           Maintain action plan(s)


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