Titles of Direct Reports (for Supervisory Positions)
Customer service representatives
Raw materials procurement
The operations manager is the key link between sales and the facility and the facility and the customers. He/She is responsible for maintaining the plant production schedule and ensuring the plant is loaded correctly each week. This role is the primary contact point for sales people and customers when there is an issue that needs to be addressed. The key to success is balancing the customer requirements with the efficient scheduling of the production process.
Manage raw and WIP inventory levels and ensure material is available when required for production.
Manage finished goods inventory levels and ensure warehouse has finished goods to satisfy releases.
Ensure a production schedule is developed daily on at least a rolling three days basis with 48 hours locked.
Maintain a library of customer agreements and standards.
Maintains an accurate backlog (correct shipment weeks) of orders and liaises sales to ensure there is an adequate understanding of future demand.
Ensures that customer requirements for ship dates are met.
Manages scheduling of the plant so that the three month rolling sales forecast is met.
Conduct weekly machine loading (crewing) meeting ensuring production requirements are met efficiently.
Work with quality manager and department managers to put in place procedures and processes that address customer quality issues.
Ensure the status of each SKU is maintained (inventory level, anticipated weekly demand) and that the production schedule is aligned with the status of each SKU.
Manage customer service representatives so that customer requirements are efficiently met.
Attend rolling three months sales forecasting meeting monthly.
Load plant at the proper productivity level (determines the machines that will be crewed in a week).
Determines if quality level is adequate for shipment when there is doubt.
STANDARDS OF PERFORMANCE
Raw material inventory level
Labor hours per M
Minimum of 5 years of relevant work experience
Four year degree OR equivalent company job specific work experience
Experience planning production process
Experience managing customer service
Competency & Competency Description
Customer Focus - dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; establishes and maintains effective relationships with customers and gains their trust and respect
Have clear understanding of FG inventory and customer demand
Interpersonal Savvy - Relates well to people throughout the organization, builds appropriate rapport, and builds constructive and effective relationships
Drive for Results - constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Reviews plant productivity and modifies scheduling parameters
Confronting Direct Reports - Deals with problem direct reports firmly and in a timely manner; doesn't allow problems to fester; regularly reviews performance and holds timely discussions; deals effectively with troublemakers.
Directing Others - Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.
Weekly plant crewing meeting
Problem Solving - Uses logic and methods to solve difficult problems with effective solutions; looks beyond the obvious and does not stop at the first answers.
5 Why Forms and Techniques
Use a Barrier log
Maintain action plan(s)