• Operations Planning Mgr

    Location US-MI-Battle Creek
    Job ID
    Position Type
  • Overview


    The Operations Planning Manager position is responsible for the day to day execution of balancing customer requirements with efficient scheduling while ensuring that materials are available to produce and meet on time delivery to the customer.  The Operations Planning Manager position is the key link between sales and the facility and the facility and the customers and is the primary liaison between sales, customer service, manufacturing and the customer when there is an issue that needs to be addressed.


    • Ownership of Product Launch Process; coordinate Product Development, Process Engineering and pre-production resources
    • Responsible for ensuring Excellence in Customer Service
    • Prepare and execute accurate capacity, demand and material planning and forecasts
    • Mantain raw and WIP inventory to target and ensures materials are available for production
    • Manage finished goods inventory levels to ensure customer releases can be satisfied
    • Ensure an accurate and reliable rolling production schedule is developed on a daily basis
    • Maintain an accurate backlog of orders and liaises sales to ensure there is an adequate understanding of future demand
    • Ensures customer service group has tools and process in place to ensure excellent Customer Service
    • Provides training for new and existing customer support representatives
    • Responsible for seamless customer support regardless of staff vacations and absences
    • Establish and track performance metrics including the use of A3 problem solving process to determine root cause, identify and implement corrective measures
    • Participates in Coveris Performance System (CPS) activities.
    • Ensures company guidelines are followed
    • Comply with all general safety, quality and food safety policies and procedures within the facility
      • Be involved in and support safety, quality and food safety activities
      • Responsible for reporting all safety, quality and food safety problems to personnel with authority to initiate action
    • Treat others at all levels with kindness, dignity, and respect



    • Work with Value Stream Leaders, Quality Manager and Department Managers to put in place procedures and processes that address customer quality issues.
    • Seek and support continuous improvement through the acquisition and implementation of systems to facilitate operations planning.
    • Ensure the status of each SKU is maintained (inventory level, anticipated weekly demand) and that the production schedule is aligned with the status of each SKU.
    • Manages customer service order input so that the backlog reflects customer demand accurately
    • Participate in daily leadership activities including Gemba walks.
    • Lead by example: safety, quality, productivity, and performance



    • On-time shipments
    • Customer Satisfaction
    • Inventory Turns


    • 4 Year degree in Supply Chain, Business Administration or related field.
    • Master’s degree a plus.
    • 5 - 10 years of Supply Chain professional experience with increasing responsibilities demonstrated to accomplish the above responsibilities
    • Demonstrated leadership as part of a cross-functional management team.
    • Proven ability to manage and develop staff.
    • System development and implementation experience.
    • Data driven mindset.
    • High level of proficiency in PC spreadsheets and ERP/MRP systems.
    • Lean manufacturing knowledge / certification a plus.


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