Operations Planning Manager

Location US-WI-Tomah
Job ID
Position Type


Are you a customer focused operations leader looking to grow your career and manage a diverse team? Have you been looking for a company with growing operations for over 50 years and a passion for top quality customer service?


Then look no further and apply today!


We are looking for the next Operations Planning Manager to help us continue to push the envelope in Customer satisfaction; ensuring product is on time, profitable, and meets customer expectations. You will be responsible for the day to day execution of balancing customer requirements with efficient work flow scheduling of all machines and availability of inventory to support production. As the Operations Planning Manager, you are the key link between sales, the production floor, and the customer and will be the primary liaison to drive customer satisfaction for on-time delivery in full.


A little about us:

Our Tomah facility is the supplier of choice for the top pet food brands in the market. Our manufacturing technicians create packaging to support this growing $28B industry, and make enough bags every month to create a path from our facility in Wisconsin all the way to Montana. We are looking forward to reviewing your application to align the most qualified candidates to this position.

COVERIS is the sixth largest global plastic packaging company in the world.  Formed by the combination of Exopack, Britton Group, Kobusch, PACCOR and Paragon Print & Packaging, the company is an established leader in the development, manufacture, and sourcing of flexible and rigid plastic and paper packaging, as well as coatings solutions for various consumer and industrial end-use markets.  With aggregate revenues of more than US$2.8B, the company manages 64 plants across North America, Europe, the Middle East, and China.  COVERIS is an affiliated portfolio company of Sun Capital Partners, Inc.


  • Facility New Product Launch Process Owner to coordinate Product Development, Process Engineering and pre-production resources
  • Establish and track performance metrics including the use of A3 problem solving process to determine root cause, identify and implement corrective measures
  • Responsible for ensuring excellence in Customer Service
  • Ensures customer service group has tools and process in place to ensure excellent Customer Service
  • Provides training for new and existing customer support representatives
  • Responsible for seamless customer support regardless of staff vacations and absences
  • Prepare and execute accurate capacity, demand and material planning and forecasts
  • Manage raw and WIP inventory levels and ensure material is available for production
  • Manage finished goods inventory levels to ensure releases can be satisfied
  • Ensure an accurate and reliable rolling production schedule is developed on a daily basis
  • Maintain an accurate backlog (correct shipment weeks) of orders and liaises sales to ensure there is an adequate understanding of future demand
  • Ensures that customer requirements for ship dates are met
  • Participates in Coveris Performance System (CPS) activities.
  • Ensures company guidelines are followed
  • Comply with all general safety, quality and food safety policies and procedures within the facility
    • Be involved in and support safety, quality and food safety activities
    • Responsible for reporting all safety, quality and food safety problems to personnel with authority to initiate action
  • Treat others at all levels with kindness, dignity, and respect


  • Work with Value Stream Leaders, Quality Manager and Department Managers to put in place procedures and processes that address customer quality issues.
  • Seek and support continuous improvement through the acquisition and implementation of systems to facilitate operations planning.
  • Ensure the status of each SKU is maintained (inventory level, anticipated weekly demand) and that the production schedule is aligned with the status of each SKU.
  • Manages customer service order input so that the backlog reflects customer demand accurately
  • Participate in daily leadership activities including Gemba walks.
  • Lead by example:       safety, quality, productivity, and performance
  • Manage multiple functional teams and drive results




  • On-time shipments in full
  • Customer Satisfaction
  • Inventory Turns



  • 4-Year degree in Supply Chain, Business Administration or related field.
  • Master’s degree a plus
  • APICS Certification or equivalent preferred
  • 5 - 10 years of Supply Chain professional experience with increasing responsibilities demonstrated to accomplish the above responsibilities
  • Demonstrated leadership as part of a cross-functional management team.
  • Proven ability to manage and develop staff.
  • System development and implementation experience.
  • Data driven mindset.
  • High level of proficiency in PC spreadsheets and ERP/MRP systems.
  • Lean manufacturing knowledge


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